I have a new site where the kp is missing the items. Everything else is there just not the item.
Strange one but any ideas please?
Thank you
Posted 08 July 2015 - 08:06 am
I have a new site where the kp is missing the items. Everything else is there just not the item.
Strange one but any ideas please?
Thank you
Posted 08 July 2015 - 08:06 am
So they have a KP ticket with no items on it?
Posted 08 July 2015 - 08:06 am
Correct. it has date etc but no items. It all looks good but 1 fundamental thing missing !
Posted 08 July 2015 - 08:06 am
Posted 08 July 2015 - 08:06 am
Just looked as I have them on Logmein, translate is set to off- unless there's another option
Posted 08 July 2015 - 08:06 am
it's not that good but this is what the customer sent
Posted 08 July 2015 - 08:06 am
Also this was an existing KP on site- all I did was plug it in and setup the port and software
Posted 08 July 2015 - 08:06 am
Knowledge is knowing that a tomato is a fruit, but wisdom is knowing not to put it in a fruit salad.
If you look closely enough, then you will find me!
Install everything as Admin, run everything as Admin. Turn off UAC if you want stuff to work!
https://www.icrtouch...-network-awards
Posted 08 July 2015 - 08:06 am
It's not set to red- fresh install of ICR. The KP is a cheaper equivalent. i was surprised it worked to be honest. It was serial over cat5 with an RJ45. I installed a posiflex which had 3 9way serial ports and com4 was RJ45 and it just worked when I plugged it in. I had told the customer it may not bbe wired right as the RJ45 to 25 way serial may not be correct but as it prints everything else I guessed it was ok.
Posted 08 July 2015 - 08:06 am
Any scripts that change the kp settings, category etc installed
Posted 08 July 2015 - 08:06 am
nope, standard install. They never even told us about the KP. It was one of those- oh, while you're here can you use this KP
Posted 08 July 2015 - 08:06 am
Knowledge is knowing that a tomato is a fruit, but wisdom is knowing not to put it in a fruit salad.
If you look closely enough, then you will find me!
Install everything as Admin, run everything as Admin. Turn off UAC if you want stuff to work!
https://www.icrtouch...-network-awards
Posted 08 July 2015 - 08:06 am
cat5 till end to 25 way kitchen end. I was surprised and I'd prepared the customer for it to fail. I had a cat5 to 9way serial but it was rj45 on the cable. As they never mentioned the kp i was unprepared. I didn't notice the printer model but I've just asked the customer
Posted 08 July 2015 - 08:06 am
Eagles may soar, but weasels don't get sucked into jet engines...
Posted 08 July 2015 - 08:06 am
Posted 08 July 2015 - 08:06 am
Eagles may soar, but weasels don't get sucked into jet engines...
Posted 08 July 2015 - 08:06 am
Hhmmm. That would require a visit to south Wales. maybe the only way. Thanks for all your help- it's appreciated. i think forums are a brilliant Idea and a brilliant service.
Posted 08 July 2015 - 08:06 am
We create EPoS Software for Touchscreen Till Systems
Posted 08 July 2015 - 08:06 am
Posted 08 July 2015 - 08:06 am
I was going to suggest this as a way of seeing, but my phone was being stupid and I'm tiredDoes it make any difference if you set it not to double size? I would try turning off everything in kp configuration that could be considered by the printer to be not normal
We create EPoS Software for Touchscreen Till Systems