29 replies to this topic

[tvt]

I have a new site where the kp is missing the items. Everything else is there just not the item.

 

Strange one but any ideas please?

 

Thank you

[Darren ICR]

So they have a KP ticket with no items on it?

[tvt]

Correct. it has date etc but no items.  It all looks good but 1 fundamental thing missing !

[lurk]

It could well be that if you've got something strange set in the translation config and "Do not print English" set to yes

[tvt]

Just looked as I have them on Logmein,   translate is set to off-  unless there's another option

[tvt]

it's not that good but this is what the customer sent

[tvt]

Also this was an existing KP on site- all I did was plug it in and setup the port and software

[rob0411]

Plug it in how?
What printer is it?

(I too reckon it might be something to do with translation but,)

Is it even possible that it's set to print stuff in RED and the printer don't do that shiz?

I had a problem once, not Icr, where one wouldn't print in red, dip switches, ESC/POS and all that.
Maybe something like that perhaps

[tvt]

It's not set to red- fresh install of ICR. The KP is a cheaper equivalent. i was surprised it worked to be honest. It was serial over cat5 with an RJ45. I installed a posiflex which had 3 9way serial ports and com4 was RJ45 and it just worked when I plugged it in. I had told the customer it may not bbe wired right as the RJ45 to 25 way serial may not be correct but as it prints everything else I guessed it was ok.

[Chris.Newte]

Any scripts that change the kp settings, category etc installed

[tvt]

nope, standard install.  They never even told us about the KP. It was one of those- oh, while you're here can you use this KP

[rob0411]

Are you saying that you plugged a cat5 end into a com port on the till with a serial converter on the printer end?
You should get adapter cables with the the till, I'm surprised it works at all if that's the case,
I think com ports on tills like that are RJ50.
Does the printer have uniwell written on it?

[tvt]

cat5 till end to 25 way kitchen end. I was surprised and I'd prepared the customer for it to fail. I had a cat5 to 9way serial but it was rj45 on the cable. As they never mentioned the kp i was unprepared. I didn't notice the printer model but I've just asked the customer

[SimonTS]

If it's run straight cat5 through all the way from the till with the supplied adapter on the other end it should be fine I'd have thought.
I can't imagine that a Uniwell printer would work at all though.

[tvt]

I wouldn't have been surprised at all of it never worked. It's because it prints everything except the item that i thought it maybe something else.

[SimonTS]

I guess the first thing I'd try would be connecting the printer direct to the till with no networking in the way, just to be sure.

[tvt]

Hhmmm. That would require a visit to south Wales. maybe the only way.  Thanks for all your help-  it's appreciated. i think forums are a brilliant Idea and a brilliant service.

[Mr Col]

I think you've got the emulation mode wrong and the double size setting is confusing it.

It's not a cable issue

[lurk]

Does it make any difference if you set it not to double size? I would try turning off everything in kp configuration that could be considered by the printer to be not normal

[Mr Col]

Does it make any difference if you set it not to double size? I would try turning off everything in kp configuration that could be considered by the printer to be not normal

I was going to suggest this as a way of seeing, but my phone was being stupid and I'm tired